Privacy Policy

Last Updated: January 18, 2026

Introduction

Hyphen Publishers ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [hyphenpublishers.com] or use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Create an account
• Submit a manuscript or request publishing services
• Sign up for our newsletter
• Contact us via email, phone, or contact forms
• Participate in surveys or promotions
• Make a purchase or payment

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Payment information (processed securely through third-party payment processors)
• Manuscript content and related project details
• Professional information (author bio, credentials, website)

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website
• Date and time of access
• Cookies and similar tracking technologies

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings, though disabling cookies may limit certain website functionality.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our publishing services
• Process your orders and manage your account
• Communicate with you about your projects, orders, and services
• Send you marketing communications (with your consent)
• Improve our website and services
• Respond to your inquiries and provide customer support
• Analyze website usage and trends
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Printing and distribution partners
• Marketing and advertising platforms
• Email service providers
• Website hosting and analytics providers
• Customer relationship management (CRM) systems

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If Hyphen Publishers is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government requests).

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Payment information is processed through secure, PCI-compliant third-party payment processors. We do not store your full credit card information on our servers.

Your Privacy Rights

General Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to certain exceptions)
• Object to or restrict certain processing of your information
• Withdraw consent where we rely on consent to process your information
• Receive your information in a portable format

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days (or as required by applicable law).

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Marketing Communications

If you have opted in to receive marketing emails from us, you may opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at info@hyphenpublishers.com
• Updating your preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you non-promotional emails related to your account or services you have requested.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.