Privacy Policy

Last Updated: 04/01/2026

1. INTRODUCTION

Hyphen Publishers is a brand operated by Hyphen House LLC, a Georgia limited liability company (“Company,” “we,” “us,” or “our”).

Hyphen House LLC maintains its registered office in Atlanta, Georgia, USA, and operates Hyphen Publishers with an administrative office in Orlando, Florida.

For purposes of applicable data protection laws, Hyphen House LLC is the data controller responsible for personal information collected through our website.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. INFORMATION WE COLLECT

A. Information You Provide

We may collect:

• Name
• Email address
• Phone number
• Mailing address
• Manuscripts and project materials
• Billing and transaction details

Payment data is securely processed by third-party processors. We do not store full card details.

B. Automatically Collected Information

• IP address
• Browser/device data
• Pages visited
• Usage behavior

3. COOKIES & TRACKING

We use cookies and similar technologies for functionality, analytics, and advertising.

We may use tools such as Google Analytics and advertising platforms to analyze usage and improve services.

4. HOW WE USE INFORMATION

We use data to:

• Deliver services
• Communicate with clients
• Process payments
• Improve services
• Send updates and marketing (with consent)
• Prevent fraud
• Comply with legal obligations

5. HOW WE SHARE INFORMATION

We do not sell personal data.

We may share data with:

• Service Providers (Stripe, PayPal, Authorize.Net, Wise, Zoho)
• Advertising & analytics providers

These providers process data solely on our behalf.

SMS Consent Data: We do not share, sell, rent, or disclose mobile opt-in data or SMS consent information to third parties or affiliates for marketing or promotional purposes.

6. DATA SECURITY

We implement reasonable safeguards to protect your personal information. However, no system is completely secure.

7. DATA RETENTION

We retain data only as long as necessary for legal, contractual, and operational purposes.

8. YOUR RIGHTS

You may:

• Access your data
• Correct your data
• Request deletion
• Withdraw consent

Contact: info@hyphenpublishers.com

9. CALIFORNIA PRIVACY RIGHTS

California residents may request disclosure and deletion of their personal data under the California Consumer Privacy Act (CCPA).

10. CHILDREN’S PRIVACY

We do not knowingly collect personal information from children under the age of 13.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. MARKETING COMMUNICATIONS

If you opt in to receive marketing communications, you may unsubscribe at any time by:

• Clicking the unsubscribe link in email communications
• Contacting us at info@hyphenpublishers.com

Transactional or service-related communications may still be sent as necessary.

13. SMS COMMUNICATIONS

By providing your phone number, you consent to receive SMS communications from Hyphen Publishers (Hyphen House LLC) regarding your account, services, and project updates.

• Message frequency may vary
• Message and data rates may apply
• Reply STOP to opt out
• Reply HELP for assistance

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Material changes will be posted with a revised "Last Updated" date. Continued use of the website constitutes acknowledgment of the updated policy.

15. CONTACT INFORMATION